Vistra Energy prides itself in delivery of innovative solutions to meet customer needs. That’s why, more than 30 years ago, what is now the largest bill-payment assistance program among electricity providers in the nation was created – TXU Energy AidSM. Through our retail business TXU Energy, Vistra Energy leads the way to help those in need through innovation, dedication and collaboration. Using the contributions made by TXU Energy employees and its generous customers, selected social service agencies across Texas administer the funds used to assist families right in your community. Through this important program, we partner with local service organizations to help our customers. We’ve provided more than $84 million to assist more than 455,000 valued customers with temporary assistance on their electric bill.
The purpose of this page is to provide information on Low-Income Assistance available to electricity customers in competitive areas of Texas, including our own TXU Energy AidSM.